FAQ Category: Manage My Loan

How do I create my servicing account?

Once your funds are disbursed you will receive instructions on how to register and create your servicing account. You can register for our secure portal here.

How do I change my first payment from 30 to 45 days?

Your first payment defaults to 30 days after your funds are disbursed. If you would like to extend it up to 45 days, please login to your account on our secure portal and request a due date change or you can call 1-877-205-8985.

Where can I find my personal loan documents?

You can find personal loan documents within your Doc2Doc Lending – Login (youronlineaccount.com)

How do I make my personal loan payments?

Set up autopay today and receive a 0.25% interest rate reduction by logging into your borrower portal and managing recurring auto-debit payments. This will also ensure on-time payments and no late fees.
Make a one-time payment here.
Call (877) 205-8985 to make a payment over the phone. Please have your ACH checking account information ready.
Pay through your bank’s online bill pay service.
Checks can be made out to Doc2Doc Lending and mailed to PO BOX 845073, Dallas, TX 75284-5073

Will a large payment make my payments lower?

No, a large payment will pay off more of the principal balance. The monthly minimum payment is always the same. Making larger payments will reduce the term length.

I am having trouble making a payment. What are my options?

We are here to help. Please visit https://www.doc2doclending.com/manage-my-loan/financial-hardship/ or email us at [email protected] with a short summary of how we can help. It’s important that you reach out before your payment is due with the hardship or the delinquency will be reported to the credit bureaus.